Technology Buzz Kill continued...

The canker sore and the cramps are gone.  Still crabby.

So I decided to call Office Max for shits and giggles.  I was on hold a long long time.  I finally got to speak to the manager of the whole department.  He was very nice, "Looks like we requested that store transfer today.  Hopefully it should be here tomorrow."

Wait.Wait.Wait.

"Hmmm..." I said, "Well, that's unfortunate.  Yesterday I talked with the Sales Associate who sold it to me last Friday.  She told me that the re-order had been placed on Tuesday after they discovered the mistake on Monday."  He was quiet.  What could he say?  I didn't want to make him do the apology-but-I'm-going-to-back-up-my-employee-because-I'm-a-good-manager-dance.  Especially when I was guessing that he was not happy to hear that tidbit -- it always bites you in the ass when you lie to a customer like she did.

I continued, "I realize that's neither here nor there and I am not going to yell at you for that.  I do think it's important that you know what was communicated by one of your employees.  That said, where do we stand now?"  More time on hold.  Him calling places.  Him asking if he could call me back.  Oh, he did offer me the floor model.  He didn't offer a discount.  I didn't ask.  I just said that wouldn't be an option.

He had to call me back while he called the other store because he couldn't see if it had been shipped yet or not.  We just got off the phone.  The person he talked to at the other store couldn't tell if it had been shipped or not because she couldn't look up tracking numbers in the system.

Uhm.  This is now the point where you tell the person from the other store to go get another one (if they have more stock) and send it out herself right this moment.  Like NOW.

I'm not even pissed anymore.  I'm ambivalent about the whole thing.  I fell in love with that laptop.  I looked it up on the Best Buy web site.  Yeah, that was a sign of desperation.  It is $80 more at Best Buy.  They have it in stock in my city.

Pay more and go against everything in me by walking into Best Buy.

Harumph.